This Privacy Notice describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jitterbugjewellery.co.uk (the “Site”).
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identity you (‘personal information) and information that could not. In the context of the law and this notice, ‘process’ means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website.
When you create an account on our website, buy a product or service from us or otherwise agree to our terms and conditions, a contract is formed between both parties.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
You may withdraw your consent at any time by emailing email@example.com. However, if you do so, you may not be able to use our website or our services further.
PERSONAL INFORMATION WE COLLECT
We may collect and store information, which includes information about you, in order to provide the best service and a more personalised shopping experience. Information is gathered when you engage with us and use our services, including when you purchase products using our sites, register or complete forms on our site, submit user generated reviews and interact in any social media functions or digital marketing.
The information we collect about you may include but is not limited to the following: your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as ‘Order Information’.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ‘Device Information’
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
“Web beacons”, “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the ‘Order Information’ that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud In line with the preferences you have shared with us; Provide you with information or marketing relating to our products or services.
In the event you do not want us to use your personal information for marketing purposes, please either: click on the ‘Unsubscribe’ link in the newsletters you have received from us, or email firstname.lastname@example.org to be removed from our marketing database. We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (see above).
You can check the information that we hold about you by e-mailing us at email@example.com. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. Jitterbug Jewellery will neither sell your personal data to third parties nor market it elsewhere.
If you would like to discuss the personal data we hold about you or make a complaint, please contact firstname.lastname@example.org in the first instance, in order that we can investigate thoroughly. Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioner's Office by calling 0303 123 1113.
We use the ‘Device Information’ that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site. This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties except where stated in this Notice.
RETENTION OF YOUR DATA
Where we process personal data for marketing purposes, we take appropriate measures to ensure that it is kept secure, until you ask us to stop and for a short time after this (to allow time to implement your requests).
If your personal details change or if you have any queries about how we use your personal data, please email email@example.com
Payment information is never taken by us or transferred to us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of a direct payment gateway such as Sage Pay / PayPal / or other reputable payment service providers. That page may be branded to look like a page on our website, but it is not controlled by us.
If you choose a direct payment gateway to complete your purchase, then that payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensures the secure handling of credit card information by these service providers. Please note we do not store any financial information from you. Jitterbug Jewellery assumes no liability whatsoever for the availability and functionality or any financial loss caused by the use of these services.
When you visit the Site we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
Category 1: strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e billing, cannot be provided.
Category 2: performance cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Third Party Cookies currently set on our Services:
Google Analytics: These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established. Type: Performance cookie
To opt-out of Google Analytics:
Google Adwords: This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. Type: Advertising cookie
SHARING YOUR PERSONAL INFORMATION
In general, the third-party provider used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third party service providers, such as ecommerce platforms, payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information is handled.
Our store is hosted on Shopify Inc. They provide us with the online
E-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. You can read more about how Shopify uses your Personal Information here.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Our payment gateway provider is Sage Pay and you can read more about how they use your Personal Information here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order or another lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
ENCRYPTION OF DATA
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
AGE OF CONSENT
The Site is not intended for individuals under the age of 18. We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to the Site regardless of age and we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
REVIEW OF PRIVACY NOTICE
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
For more information about our privacy practices or if you have any questions, then please contact us by e-mail at firstname.lastname@example.org